GUARANTEE
All animals are guaranteed to be healthy, feeding, and correctly sexed, unless otherwise noted. We want you to be happy with your new snake. If for some reason you are not, we provide a 24 hour unconditional guarantee with your purchase. This guarantee is contingent on Mystic Reptiles, LLC being notified within 24 hours by you, the customer, taking possession of said animal. After 24 hours we cannot assume liability. You will receive a full refund (initial ship cost not included), or exchange for equally valued, mutually agreed upon animal. Buyer is responsible for return shipping costs.

PAYMENT
We accept Visa, MC, Discover, personal check, money order, and PayPal.

DEPOSITS
Nonrefundable deposits are accepted to reserve an animal. This is usually 25%, but can be an agreed upon figure. Situations vary, but the due date will be predetermined. We ask that the remaining balance be paid in full at that time. You will not be charged interest during that period, unless an assessment is appropriate for long term care. We will feed and maintain the animal in good health during this time. Should buyer not fulfill his/her obligation, the animal will be re-advertised for sale. Deposit will not be returned.

We do NOT accept deposits to reserve an expected (unborn) snake. Instead, we keep a list based on first come-first serve priority.

SHIPPING
Mystic Reptiles, LLC is a FedEx verified shipper throughout the United States. Shipments are sent out priority overnight Monday - Wednesday only. Payment must be received, and checks must clear, prior to shipment. Customer assumes shipping costs, unless buyer discount pertains. We are happy to now provide our customers with a 40% discount on shipping cost. This makes shipping even larger animals an affordable option.

Prior to shipping, you will receive notification via email or phone of all pertinent cargo information including the tracking number. According to FedEx guidelines, reptile deliveries must be made to an address associated with a business. Home businesses are acceptable. Should these options not apply, shipment may be picked up at the nearest FedEx distribution center.

The animal’s health and well being is our priority. Therefore, Mystic Reptiles, LLC will not ship if conditions are deemed unsafe. These temperatures range from lows of <40 F to highs of >95 F at layover and destination cities. All shipping boxes are personally constructed by us, and approved by FedEx. We insulate our boxes with 3/4" styroboard, and fit with necessary heating/cooling packs.

Be sure to examine your animal upon delivery and notify us if there are any problems. We also appreciate you letting us know that it arrived safely. We have yet to experience an animal’s demise due to shipping.... and don't plan to.